ACE
Our Aim
MISSION STATEMENT
At ACE Home Support Ltd our belief is everyone has the right and freedom to decide the way in which they receive care and support within their own home.
We respect them as an individual, appreciate and uphold their beliefs and values, treat them with dignity, respect, compassion and as an equal.
We do this by offering them a person-centred approach, promoting independence in every way possible, helping them to uphold and continue to live life as full as possible, this is all underpinned by our values:
FREEDOM
RESPECT
EQUALITY
DIGNITY
AUTONOMY
STATEMENT OF PURPOSE
ACE Home Support Ltd legal entity status is an Organisation
Registered Manager
Nyc Whitworth
Service Type
Domiciliary Care Services
Regulated Activities
Personal Care
Service User Band
18-64 years & 65+ years
OUR AIMS & OBJECTIVES
ACE Home Support Ltd aims to provide Domiciliary care services and support to individuals who cannot wholly look after themselves. Performing the tasks, they find a little difficult including personal care, enabling, shopping service, prescription collection, light housework and accompanying to appointments to name but a few.
OUR AIMS
Provide a reliable, dependable, and high-quality Domiciliary care services
Show compassion, dignity, and respect
Recognise the individual as an equal, respecting diversity, individuality, and beliefs
Maximise independence
Offer choice, listen to the individuals, and promote their wishes towards their own care and support
OUR OBJECTIVES
To provide a high-quality standard of care and support and share best practise
To enable individuals to live within their own home and provide support whenever possible
To promote a person-centred practise in every way possible
To ensure all staff are trained to the highest standard, meeting the needs to each individual offering quality care
To make certain all packages of care reflect the needs and wishes of each individual, ensuring they have a say in how their care and support is to be delivered, assessing each risk as it arises and putting steps in place in eliminate or minimise the risk
INFORMATION ABOUT THE ORGANISATION
Ace Home Support Ltd was started in 2020 by Emma and Charlotte with the support of Nyc Whitworth and Anne & Alan Mann.
Structure of the Organisation
Geographical Area Covered
We provide Home Care and Enabling services to the local community within the following areas:
Newton Abbot
Kingsteignton
Chudleigh
Chudleigh Knighton
Bovey Tracey
Exeter
Cullompton
Tiverton
Taunton
Newton Abbot
Kingsteignton
Chudleigh
Chudleigh Knighton
Bovey Tracey
Exeter
Cullompton
Tiverton
Taunton
Service we will provide:
Personal Care (Bathing, washing, dressing, continence management, medication supervision)
Domestic Tasks (shopping, light housework, food preparation, washing)
Enabling and companionship
Accompanying to appointment and social events
To whom we will provide support to:
Individual ages 18-64 years and 65+ years
Individuals with a variety of health conditions and illnesses
Qualifications of the staff
All staff before being taken on by ACE Home Support Ltd will undergo a full enhanced DBS check for adults and must provide 3 references, one of which is their current or last employer. Once they have all come back satisfactory, all staff will attend an induction program and complete all mandatory training.
In addition, Support Givers will complete shadowing until they are competent to work alone. The Care Certificate must be completed.
The mandatory training will include but not limited to:
Moving and Handling
Medication
Health and Safety
Safeguarding Adults and Children, MCA, Dolls, Conflict Resolution
Equality and Diversity, Human Rights Act
Infection Control & Prevention, Hand washing, Donning & Doffing
First Aid and Basic Life Support
Fire Safety
Food Hygiene
Variety of health conditions and illnesses
Whistleblowing
Person-Centred Support
POLICIES & PROCEDURES
In order to maintain a consistency and avoid conflict all staff will read and demonstrate a level of understanding towards to all policies and procedures.
When a policy or procedure has been amended or updated everyone will be notified and expected to read and acknowledge the changes.
Key documentation includes and not limited to:
Safeguarding Adults and Children, Whistleblowing and Confidentiality
Mental Capacity Act and Deprivation of Liberty Act
Medication and Infection Control and Prevention
Complaints and Compliments Policy and Procedure
Conflict Resolution and Health & Safety
Recruitment and Selection Process including Code of conduct.
COMPLAINTS, CONCERNS, COMMENTS & COMPLIMENTS
Complaints:
A sign of dissatisfaction, it can come from a staff member, people using the service, family member or member of the wider public. Each one will be fully investigated in a timely manner and a resolution found which is satisfactory to both parties. Our complaints policy and procedure are available on request for everyone to read.
Compliments:
Positive input regarding aspects of the Care Service.
Comments:
Still positive, but possible scope for improvement.
Concerns
Negative feedback where action may be required to address a problem.
Registration
Ace Home Support is registered with The Care Quality Commission. This organisation is the independent regulator of health and social care in England.
Our Registered Manager is Ms Nicola Sharon Whitworth.
Care & Support in Your Home
If you are interested in finding out more about support services for you or a loved one, then please click on the button below to complete an enquiry form. All enquiries are treated in the strictest confidence.